car hire milan airport

stacey: i can't believe you're doing this stacey: i don't want to talk about it stacey: why are you filming this? stacey: because avis/ budget won't communicate stacey: this is embarrassing stacey: i just don't feel like i am being treated fairly as human stacey: they kept talking, so i told to write but i used my phone to communicate with them stacey: i feel so weird being filmed like this stacey: the woman was patient, she was trying to be patient and be calm

stacey: i understand so i tried to be calm too stacey: but she won't tell me the total cost stacey: i told her where is the email to show proof of the price stacey: she pointed at the receipt saying, it's that! stacey: i didn't get that email stacey: i asked her for the total but she kept talking stacey: i said ok, what's the total? stacey: i just simply want to know stacey: she kept talking and pointing at the total

stacey: before it was $494, that's the total for one week car rental stacey: that's ridiculous! stacey: i said no insurance, i decided to turn down the offer stacey: i asked her how much and she said it was $30. stacey: i said ok. i agreed to go with the insurance. stacey: the insurance is used to cover if we ever get into a car accident stacey: but later, i saw the receipt and said no stacey: the woman kept quiet about the cost of $30 a day! stacey: so $30.99 a day for one week

stacey: yeah, i thought it was $30 a week so i said ok yeah fine sure stacey: but it's $30 a day, so no stacey: so the woman was frustrated because she has to go back and deny the insurance offer to change the payment stacey: i was like well i told you through the notes on my phone stacey: i told her that i wasn't aware that it was $30 a day! stacey: the woman didn't tell me that stacey: she still kept quiet stacey: the woman proceeded to charge my card but never told me the total cost once again stacey: i am just really frustrated. i feel degraded

*a person in background, consoling her* stacey: i stayed calm stacey: i know next time, i have to talk to a manager stacey: i am just frustrated stacey: i understand there is a long line stacey: but you aren't communicating with me stacey: you want to work through it fast, then you have to write!

car hire milan airport,stacey: she should have communicated! stacey: she kept talking. how the f**k you expect me to understand the f**k you say?

stacey: i really felt degraded stacey: ok, stop filming